What’s New
Faster Reverification with Known User Key
Known User Key enables returning users to securely verify with just a selfie after their initial CLEAR verification. By storing and reusing a unique identifier tied to each verified user, organizations can eliminate repeated phone number entry and one-time passcodes for future verification sessions—reducing friction while maintaining strong identity assurance.
Known User Key requires additional configuration. If you're interested in enabling this capability, please reach out to your CLEAR point of contact.
Self-Service Account Recovery for Returning Users
Self-service account recovery makes it easier for returning users to regain access if they’ve changed their phone number. Users can initiate phone changes in the CLEAR app under Profile > Basic Info, or be guided into recovery during verification if their phone number doesn’t match what’s on file. From there, they complete a secure CLEAR verification flow to confirm account ownership and securely update the phone number on file upon successful verification.
Coming Soon: Refreshed Verification Experience
In a couple weeks, we’ll be introducing a refreshed verification experience designed to help users move through the flow more confidently, all while maintaining the core verification capabilities. Stay tuned!
Contact for Support
For any questions or assistance, please contact partner@clearme.com.
